TRICARE – International SOS

** IMPORTANT UPDATE ***

International SOS Re-awarded the TRICARE Overseas Program (TOP) Contract. Click here to learn more. ***

International SOS supports the TRICARE Overseas Program Office, TRICARE Area Offices and the Military Treatment Facility (MTF) commanders to deliver an integrated, global healthcare delivery system.

On October 21, 2009 International SOS Assistance, Inc. was awarded the contract to provide comprehensive health care support services to the Department of Defense TRICARE Overseas Program. Since 1998, International SOS has supported TRICARE in ensuring that active duty service members and their families receive the highest quality care, no matter where their work or travels take them outside the United States and Puerto Rico.

Under this new contract, International SOS will assist TRICARE Area Offices and MTFs in the implementation of an integrated health care delivery system combining the military’s direct medical care system with International SOS support services to nearly half a million of enrolled members, deployed personnel, travelers and retirees outside the 50 United States and the District of Columbia. Healthcare delivery begins on September 1, 2010. In the meantime, International SOS has a transition plan.

With established global provider networks in place in all TRICARE remote locations outside of Puerto Rico, International SOS aims to improve the delivery of quality health care to military families. International SOS has a “boots on the ground” approach to superior customer service and network management through dedicated International SOS/TRICARE regional call centers in Philadelphia, London, Sydney and Singapore.

International SOS has a history of delivering superior customer service and high-quality, cost-effective services to TRICARE beneficiaries. The new contact consolidates the following: overseas enrollment, claims processing, TRICARE Service Centers, TRICARE Global Remote Overseas (TGRO) services, and TRICARE Puerto Rico Contract (TPRC) services.

About International SOS

International SOS (http://www.internationalsos.com) is the world’s leading medical and travel security risk services company. We pioneer a range of preventive programs strengthened by our in-country expertise. Operating in over 92 countries, a global team of over 11,000 employees led by 1,400 full-time physicians and 200 security specialists deliver unrivaled emergency assistance during critical illness, accident or civil unrest to 61 percent of the Fortune Global 500 companies. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

Since 1998, International SOS has supported TRICARE in ensuring that active duty service members and their families receive the highest quality care, no matter where their work or travels them.

Beneficiaries

Welcome to the TRICARE Overseas Program (TOP)

                        *** IMPORTANT UPDATE ***

International SOS Awarded the New TRICARE Overseas Program (TOP) Contract for Continued Health Care Delivery. Click here to learn more.

TRICARE Overseas Program (TOP) Prime Remote Webinars


                                           Protecting Personal Information

Protecting your personal information can help prevent identity theft. If you think you are a victim of identity theft click here for more information.


Automated direct deposit is now available! Click here to learn how to register


Affordable Care Act


Click here for important Mental Health Resources


Attention TRICARE Overseas Beneficiaries:
If you do not have an enrollment card, or if you are a beneficiary stationed overseas who wants to keep up with the latest information about your health care benefits, it is important that you update your family’s Defense Enrollment Eligibility Reporting System (DEERS) record as soon as possible. Click here to learn more about the many ways you can update your DEERS records.


Proof of Payment for Overseas Claims
Beginning September 1, 2012, beneficiaries will be required to submit proof of payment for all overseas claims. Proof of payment will be required for all overseas claims, whether the beneficiary lives or is traveling overseas. Click here for more information.


International SOS is committed to delivering comprehensive, accessible, integrated health care services to nearly a half million TOP beneficiaries including deployed personnel, travelers and retirees outside the 50 United States and District of Columbia.

As the world’s leading medical and travel security risk services company, International SOS has over 30 years’ experience serving Government, employers and individuals worldwide. With over 11,000 employees who live and work in more than 92 countries, International SOS understands the tempo for military families and the sometimes different circumstances in living overseas.

Since 1998, International SOS has managed TRICARE Overseas beneficiary care (Global Remote Operations), ensuring that Active Duty Service Members and their families receive the highest quality care, no matter where their work or travels take them outside the U.S. and Puerto Rico.

It is a true honor and privilege to be given the opportunity to continue our support of America’s military families overseas.

  • Beneficiary Education and Enrollment
    • Global TRICARE Service Center
    • TOP Regional Call Centers
  • Claims Processing, Tracking and Payment
  • 24/7 Customer Service
    • Find-A-Provider
      Certain restrictions apply in the Philippines, where TRICARE beneficiaries are required to see approved providers. For more information on approved providers click here.
    • Claims Assistance
    • Other Routine Inquiries
  • Chronic Care Management for TOP Prime Remote Beneficiaries
  • Beneficiary Wellness
TRICARE Beneficiary Education Products
Click here for the TOP Prime Remote Welcome Message.

Click here to download your TOP Country-Specific Wallet Card.

Click here for more products.

Providers

Click below to download the Short Guides for Providers on Delivering Health Care Services
E-version for Providers on Delivering Health Care Services to TOP Prime Beneficiaries
English | Spanish | French | German | Greek | Italian | Turkish

E-version for Providers on Delivering Health Care Services to TOP Prime Remote Beneficiaries
English | French | German | Greek | Italian | Turkish | Portuguese | Polish


** SPECIAL NOTICE FOR USERS WITH
INTERNET EXPLORER (IE) 6.0 OR BELOW **
Effective November 20, 2014, users of Internet Explorer (IE) 6.0 or below will be unable to access the secure claims portal. Due to technology advances and security issues, we recommend that you upgrade to a new browser (see list below), which will allow you to continue using this website without interruption.

Recommended browsers:
• Internet Explorer: Version 8.0 or newer
• Mozilla Firefox: Version 3.0 or newer
• Google Chrome: Version 36 or newer
• Opera: Version 25 or newer
• Safari: Version 5 or newer


Click below to download the Quick Start User’s Guide for the newly designed secure claims portal:
English |  German |  French |  Italian |  Spanish


*** URGENT CLAIMS PROCESS UPDATE: PLEASE READ ***

Effective January 1, 2012, any TRICARE Overseas Program (TOP) claims received with an incorrect or incomplete claim form will be returned to you by mail and you will be required to resubmit the claim with a correct, completed claim form in order for the claim to be processed. Click here to learn more about how to properly fill out and submit TOP Claims.


If you are an Approved Philippine Demonstration Provider, Click here for additional information about health care delivery services and Global24 Network Services Support.


Please Be Advised – Philippine Provider Certification
There is no cost associated with the provider certification process. The authorized TRICARE certification representatives will not ask for any fee associated with this process. Click here for additional information.


On October 21, 2009, International SOS Assistance, Inc., was selected by TRICARE Management Activity as the contractor for the TRICARE Overseas Program (TOP). International SOS began delivery of health care services under the TOP contract on September 1, 2010.

We are fully committed to delivering high-quality, readily available, and comprehensive health care services for the nearly half a million enrolled beneficiaries, including deployed personnel, travelers and retirees outside the 50 United States and the District of Columbia.

We encourage you to click here to download the TOP Provider Education Manual, which contains useful information about the TRICARE program and requirements.

This manual is a comprehensive guide to everything a TRICARE provider needs to know. You can learn more about International SOS and what to expect under the TOP contract, including:

  • Covered Benefits
  • Eligibility for TOP Prime and TOP Prime Remote Services
  • How to Become Part of the TRICARE Preferred Provider Network
  • Authorization Forms
  • How to Properly Complete and Submit Claims
  • Understand Your Explanation of Benefits

International SOS is available to assist you 24 hours a day, 365 days a year.

Please contact your TOP Regional Contact Center, if you have any questions.

We also encourage you to visit this website often, which will be updated with additional provider education information as it becomes available.

Thank you for the very important role you play in helping us to deliver the very best care to TOP beneficiaries worldwide.

Government Users

Welcome to the TRICARE Overseas Program (TOP) Government user portal.

TOP Administration & MTF Communications:
Access important links and other information that will assist you in administering TOP to TRICARE beneficiaries around the world. View important announcements specific to your region or MTF or submit a request for an educational briefing.

      To register and obtain your secure log-in information, email

TOPMTFSiteAccess@internationalsos.com

    *Note: This site is designed for Government members responsible for managing the TOP contract as well as MTF staff and other Government stakeholders responsible for the medical oversight of their location. This site is accessible to authorized regional and MTF personnel only.

Click here to login to International SOS’ secure TRICARE Government extranetTOP Claims Submission, Processing and Tracking:
Submit claims, track claims status and view instructions on TOP claims processing procedures for Government users.
Click here to register or securely login to view or submit claims

    *Note: This site is available to all Government users. Once you have become a registered user on this site, you can access the secure portal by clicking on the “Login” button that appears on the left-hand side of this page in the box labeled “Secure Login.”

** SPECIAL NOTICE FOR USERS WITH
INTERNET EXPLORER (IE) 6.0 OR BELOW **
Effective November 20, 2014, users of Internet Explorer (IE) 6.0 or below will be unable to access the secure claims portal. Due to technology advances and security issues, we recommend that you upgrade to a new browser (see list below), which will allow you to continue using this website without interruption.

Recommended browsers:
• Internet Explorer: Version 8.0 or newer
• Mozilla Firefox: Version 3.0 or newer
• Google Chrome: Version 36 or newer
• Opera: Version 25 or newer
• Safari: Version 5 or newer

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